About JOMOO
Founded in 1990, JOMOO Group is an innovative, full-industry-chain enterprise specializing in smart sanitary ware, integrating R&D, manufacturing, sales, and service, with over 20,000 employees. Since its inception, JOMOO has adhered to independent innovation, proactively adapted to new business models, and continuously led industry development with its core technologies, setting a benchmark for the smart sanitary ware sector.
Digital intelligence is becoming a key driver of enterprise growth. Leading companies in the sanitary ware industry, such as JOMOO, are actively leveraging digital intelligence applications to enhance efficiency and product quality, thereby reducing costs and increasing productivity. In 2021, JOMOO accelerated its digital transformation by introducing Yingdao RPA, initially piloting in core departments like logistics and customer service, and now expanding to over ten depar
Operational Statistics
200+ RPA scenarios implemented
21,000+ cumulative operating hours
13,000+ man-days saved
Equivalent to adding 31 digital employees
Achieved Results
Repetitive tasks are handled by digital tools, reducing monotonous and inefficient work, improving job satisfaction, and lowering turnover rates.
Enhanced work efficiency and more refined business processes.
Significantly reduced human error, leading to fewer complaints and higher customer satisfaction.
Shortened employee training time—once scenarios are stabilized, new hires only need to learn Yingdao operations, without mastering complex business processes.
Covered Teams
Logistics, Customer Service, Operations, After-Sales, Finance, and more
Covered Scenarios
Customer Service: Order information inquiry, return order warehousing, message management, reporting, daily summaries, etc.
Refunds: Processing refunds, shipment tracking, refund verification, return verification, order review, etc.
Work Orders: Address validation and modification, entering tracking numbers, creating replacement orders, handling overdue complaints, etc.
Logistics: Querying courier pickup and delivery times, retrieving operation times, sending emails, tracking negative reviews, etc.
Quality Inspection: Collecting customer reviews, retrieving contact numbers, obtaining mobile app reviews, etc.
Operations: Brand data analysis, keyword ranking, promotional campaign management, etc.
Others: Monitoring transfer-to-human rate, configuring Q&A, retrieving final prices, capturing silent orders, etc.