About HOTSUIT
HOTSUIT is a pioneering brand of sweat-inducing sportswear, dedicated to the design philosophy of "Tech Aesthetics". As the originator of sweat-inducing apparel, HOTSUIT is committed to providing sports enthusiasts with a pleasant and enjoyable workout experience. Today, HOTSUIT’s products are sold in over 74 countries and regions, serving more than 5 million sports lovers worldwide.
As an innovation leader in the apparel industry, HOTSUIT has partnered closely with Automa RPA to drive digital transformation across departments including Finance, Customer Service, Supply Chain Management, Merchandise Operations, and Sales Management. This collaboration has significantly improved cross-departmental data flow, internal collaboration efficiency, customer service response speed, and service quality. To date, over 260 RPA applications have been developed, saving more than 7,400 person-days, disrupting traditional work models, and demonstrating the immense potential of digital transformation.
Operational Statistics
20 employees actively involved in the Automa RPA project, including IT professionals and representatives from various business units
Over 260 RPA applications successfully deployed
More than 11,900 hours of operation
Over 7,400 person-days saved
Achieved Results
70% of departments have undergone digital transformation. Through the application of Automa RPA, many repetitive tasks have been eliminated, allowing employees to focus on higher-value work.
Automa RPA has revealed the possibilities of future work, revolutionizing traditional workflows and enabling us to respond more flexibly to future challenges.
Covered Teams
Finance, Customer Service, Supply Chain Management, Merchandise Operations and Sales Management
Covered Scenarios
Finance: Order review and reconciliation, expense audit, financial report generation
Customer Service: Multi-channel service quality inspection, shipment verification, order investigation, message management, invoice registration, issuance, and upload
Supply Chain Management: Synchronization from Jiandaoyun to Aigewen (sales data, processing orders, material maintenance, process materials), creation of processing orders in Aigewen, production order template operations, E3 inventory synchronization to intermediate tables
Merchandise Operations: Omnichannel purchase, sales, and inventory reports, cross-platform price comparison, daily product reports, aggregation of sales data sources across channels
Sales Management: Daily sales reports, automated product listing, JD order synchronization to E3 for automatic shipment
Automa Deliverables
Poor data synchronization between departments leads to inaccessible information and duplicate data entry.
By applying Automa RPA's digital solutions, automatic synchronization and sharing of data across departments have been achieved, eliminating issues of information inconsistency and duplicate entry, and improving data accuracy and consistency.
The customer service department faces a large volume of customer inquiries and complaints, resulting in a heavy and repetitive workload.
Through the application of Automa RPA, processes such as customer inquiry response, complaint handling, and satisfaction surveys have been automated, enhancing the efficiency of the customer service department and improving customer satisfaction.
Order processing and inventory management procedures are cumbersome, and manual operations are prone to errors.
By leveraging Automa RPA's digital solutions, processes such as order processing, inventory management, and logistics tracking have been automated, optimizing supply chain management, reducing manual errors, and improving accuracy.