About Ulike
Founded in 2013, Ulike is a global brand specializing in optical skin beauty technology. Since its inception, Ulike has focused on pioneering cutting-edge technology as its core strength, dedicating itself to hair removal research and providing consumers with a scientific, safe, and effective at-home hair removal experience. Through continuous innovation in optoelectronic technology, Ulike has broken industry barriers and successfully launched its flagship product—the Sapphire Ice Hair Removal Device—delivering salon-grade ice hair removal results at home.
By 2023, Ulike had obtained over 100 global patents. Its official online platforms and nearly 1,000 offline stores have sold close to 4,000,000 home hair removal devices, making it a top choice in 17 countries and regions worldwide. With advanced R&D capabilities and a solid foundation of patented technologies, Ulike’s mature global operations are committed to creating a scientific, effective, and stylish at-home beauty lifestyle for women everywhere. In 2023, Ulike introduced its beauty mask, offering women worldwide a more professional, comprehensive, and effective solution for skin concerns.
Ulike partnered with Automa RPA, harnessing the power of "digital employees" to tackle customer service management challenges. Automa provided automated customer support, deploying over 500 automation scenarios, significantly reducing manual workload and enabling more efficient and accurate service, thereby enhancing customer satisfaction.
Automa Deliverables
Each platform required a dedicated staff member to handle outbound calls, with a frequency as high as once every 5 minutes, occupying manpower throughout the day.
RPA robots enabled fully automated outbound calls, saving one FTE for the AI training team, freeing up inefficient and repetitive labor to create greater value.
With numerous stores across platforms and complex data, manual report downloads were time-consuming and error-prone, often resulting in data omissions.
Automa RPA enables uninterrupted cross-platform and cross-system data collection, ensuring zero omissions and guaranteeing data accuracy and timeliness.
As the brand grew and order volumes surged, daily after-sales issues increased exponentially, putting greater pressure on customer service staff.
Automa RPA’s customer service automation scenarios streamline processes such as returns, bulk replies, and order reviews, reducing the workload for customer service staff and improving order processing efficiency.